Last updated: August 13, 2026

Toast and Figs operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Toast and Figs is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Privacy Policy

Last updated: 13 August 2026

Toast & Figs is operated by Nadya Ramdany trading as Toast & Figs.

Toast & Figs operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Toast & Figs is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping or delivery address, telephone number where provided and email address.

• Financial information, including payment information, transaction details, payment confirmation and other payment-related information.

• Account information, including your username, password, preferences and settings where applicable.

• Transaction information, including products or services you view, place in your basket, purchase, cancel or enquire about and details of previous transactions.

• Catering and booking information, including event dates, delivery information, guest numbers, venue details and other information relevant to fulfilling a catering or event booking.

• Dietary and allergen information, where you choose to provide this information in connection with an order, catering booking or event.

• Communications with us, including information contained within customer service enquiries, emails, forms or other correspondence.

• Device information, including information about your device, browser, network connection, IP address and other identifiers.

• Usage information, including information regarding how and when you interact with or navigate our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, make a catering enquiry, confirm an event booking, subscribe to marketing, communicate with us or otherwise provide information to us.

• Automatically through the Services, including from your device when you use our website and through cookies and similar technologies.

• From our service providers, including providers who assist us with payments, website hosting, fulfilment, delivery, analytics and other business services.

• From partners or other third parties, where permitted by law, including third-party booking platforms through which you choose to make an enquiry or booking.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and Improving Our Services

We use your personal information to provide our Services, including to:

• process payments;

• fulfil product orders;

• arrange postal or local delivery;

• manage catering and event bookings;

• communicate about your order or booking;

• manage customer accounts;

• process cancellations, refunds or amendments;

• remember your preferences;

• provide customer support; and

• improve our products, website and customer experience.

Marketing and Advertising

Where permitted by law, we may use your personal information for marketing and promotional purposes.

This may include sending marketing communications by email and showing advertisements for Toast & Figs products or services online, including advertisements based on products you have previously viewed or purchased.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within the email.

Security and Fraud Prevention

We may use personal information to provide a secure shopping experience, authenticate accounts, protect our business and customers and detect, investigate or prevent fraudulent, illegal, unsafe or malicious activity.

Communicating With You

We use your personal information to respond to enquiries, provide customer support, communicate about orders and bookings and maintain our business relationship with you.

Legal and Regulatory Reasons

We may process personal information where necessary to comply with applicable laws, regulations, tax obligations, food-safety requirements, legal proceedings or lawful requests from public authorities.

Legal Bases for Processing

Where UK data protection law applies, we will only process your personal information where we have a lawful basis for doing so.

Depending on the circumstances, this may include:

• Contract: where processing is necessary to fulfil an order, provide catering or event services, take steps at your request before entering into a contract, process payment or otherwise perform our agreement with you.

• Legal obligation: where processing is necessary for us to comply with legal, regulatory, accounting, tax, food-safety or other obligations.

• Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our Services, preventing fraud, securing our website, managing customer relationships or operating and developing Toast & Figs, provided those interests do not override your rights and freedoms.

• Consent: where you have given us consent to process your information for a particular purpose, including certain forms of marketing. Where we rely on consent, you may withdraw it at any time.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy.

These circumstances may include:

• With Shopify, payment providers, technology providers, delivery companies, fulfilment providers, data analytics providers, customer support providers, cloud storage providers and other suppliers who perform services on our behalf.

• With business and marketing partners that assist us with advertising or marketing services, where permitted by law.

• With delivery drivers, couriers, venues or other providers where disclosure is necessary to fulfil your order or catering booking.

• Where you direct, request or otherwise consent to disclosure of information to a third party.

• In connection with a business transaction, reorganisation or sale.

• Where required to comply with legal obligations or lawful requests.

• Where reasonably necessary to enforce our Terms, protect our business or defend our rights or those of others.

We do not sell your personal information in the ordinary meaning of selling customer data for money.

Relationship With Shopify

Our website and online store are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including providers located outside the United Kingdom, where this is necessary to operate our website and provide our Services.

You can find further information about Shopify's processing practices in Shopify's own privacy information.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow links to websites that are not operated or controlled by Toast & Figs, you should review their privacy and security policies and terms.

We are not responsible for the privacy or security practices of independent third-party websites or platforms.

Children's Data

Our Services are not intended specifically for children and we do not knowingly collect personal information directly from children where this would be unlawful.

If you are a parent or guardian and believe a child has provided us with personal information inappropriately, please contact us so that we can review and, where appropriate, delete that information.

Security of Your Information

We take reasonable organisational and technical measures to protect the personal information we hold.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Please avoid sending highly sensitive or confidential information through insecure communication channels.

Retention of Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to comply with applicable legal, tax, accounting, regulatory or contractual requirements.

The retention period will depend on factors including:

• whether you have an active account;

• whether we need the information to fulfil an order or booking;

• our legal and tax obligations;

• the need to resolve disputes; and

• the need to establish, exercise or defend legal claims.

Your Rights and Choices

Depending on applicable law and your circumstances, you may have rights in relation to your personal information.

These may include:

• Right of access: the right to ask for a copy of personal information we hold about you.

• Right to correction: the right to ask us to correct inaccurate or incomplete information.

• Right to erasure: the right to ask us to delete your personal information in certain circumstances.

• Right to restriction: the right to ask us to restrict how we process your personal information in certain circumstances.

• Right to object: the right to object to certain types of processing, including some processing based on legitimate interests and direct marketing.

• Right to data portability: the right, in certain circumstances, to receive personal information you have provided to us in a structured format or request that it be transferred to another organisation.

• Right to withdraw consent: where we rely on consent, you may withdraw that consent at any time.

These rights are not absolute and may be subject to legal exemptions or limitations.

To exercise any of these rights, please contact us at hello@toastandfigs.co.uk.

We may need to verify your identity before fulfilling a request.

Marketing Communications

We may send promotional emails where you have consented to receive them or where otherwise permitted by applicable law.

You can opt out at any time by clicking the unsubscribe link included within our marketing emails.

If you unsubscribe from marketing communications, we may still send transactional or service-related communications, such as order confirmations, delivery updates and information relating to an existing catering booking.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• operate the website;

• remember your preferences;

• understand how visitors use the website;

• improve our Services;

• provide analytics; and

• support advertising and marketing activities.

Where required by law, non-essential cookies will only be used in accordance with your consent choices.

Further information and controls may be available through the cookie or privacy settings displayed on our website.

Complaints

If you have a complaint about how Toast & Figs processes your personal information, please contact us first at:

hello@toastandfigs.co.uk

We will do our best to investigate and resolve your concern.

If you remain unhappy with how we have handled your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.

International Transfers

Some of the service providers we use, including Shopify and other technology providers, may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we will rely on appropriate safeguards or recognised transfer mechanisms as required by applicable data protection law.

These may include adequacy regulations or approved contractual safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services or legal and regulatory requirements.

When we make changes, we will publish the revised Privacy Policy on our website and update the "Last updated" date.

Where required by law, we will provide additional notice of material changes.

Contact

If you have questions about our privacy practices or this Privacy Policy, or you would like to exercise any of your data protection rights, please contact:

Nadya Ramdany trading as Toast & Figs
Business correspondence address:
124 City Road
London
EC1V 2NX
United Kingdom

Email: hello@toastandfigs.co.uk

For the purposes of applicable data protection laws, Nadya Ramdany trading as Toast & Figs is the data controller of your personal information.