Shipping & Delivery Policy

At Toast & Figs, we offer a combination of postal delivery, local delivery and catering delivery services.

The delivery method available to you will depend on the products ordered and your delivery location.

Please check your order confirmation carefully and contact us as soon as possible if any of your delivery information is incorrect.

Postal Orders

Selected Toast & Figs products, including our letterbox range, are available for postal delivery.

Available dispatch and delivery options will be shown when placing your order.

Please note that a dispatch date is not the same as a delivery date.

Unless expressly stated otherwise, postal delivery dates and delivery timeframes are estimates rather than guaranteed arrival dates.

We carefully package our products for delivery and use trusted postal and courier services. Occasionally, deliveries may be delayed due to circumstances outside our reasonable control.

If your order is significantly delayed, lost in transit, or arrives in a condition that affects the quality or usability of the product, please contact us at hello@toastandfigs.co.uk so that we can investigate and provide an appropriate resolution.

For cancellation of postal orders, please refer to our Refund & Cancellation Policy.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check:

• the recipient's name;
• building or flat number;
• street address;
• postcode; and
• any relevant access information.

If you realise that you have entered an incorrect address, please contact us as soon as possible.

We will always try to update the delivery information where possible, but we cannot guarantee that changes can be made once an order has been prepared or dispatched.

Where an unsuccessful delivery is caused by incorrect or incomplete information supplied by the customer, additional delivery charges may apply if redelivery is possible.

Delivery to a Recipient

If you are ordering a gift or sending food to another person, please make sure that the recipient will be able to receive the order and that you have supplied the correct delivery information.

Where relevant, please also provide any useful access information, such as reception instructions, concierge details or entry information.

Local Delivery

Local delivery is available for selected Toast & Figs products and to eligible delivery areas.

Availability and any applicable delivery charge will be shown when ordering or confirmed as part of your booking.

Local delivery orders are delivered on the date agreed when your order is confirmed.

Where a delivery window is provided, we will aim to deliver within that window rather than at a precise time unless a specific delivery time has been expressly agreed.

Please ensure that somebody is available to accept the delivery where required.

Local Delivery Changes

Changes to the delivery date, address or other delivery details should be requested as early as possible.

Local delivery orders cannot be cancelled within 5 days of the scheduled delivery date, in accordance with our Refund & Cancellation Policy.

Changes requested close to the delivery date are subject to availability and cannot always be accommodated.

Access & Unsuccessful Deliveries

It is the customer's responsibility to provide accurate access information and to ensure that we are reasonably able to complete the delivery.

This is particularly important for:

• offices and commercial buildings;
• gated properties;
• apartment buildings;
• venues with security;
• loading bays;
• buildings requiring reception or concierge access; and
• venues with restricted delivery times.

If our driver is unable to complete a delivery because nobody is available, access cannot be obtained, or incorrect information has been provided, we will try to contact the customer.

Where possible, we may attempt redelivery, although an additional delivery charge may apply.

Because our products are perishable, we cannot guarantee that redelivery will always be possible.

Drop & Go Catering Delivery

Our Drop & Go service is delivered to the location, date and approximate time or delivery window agreed in your booking confirmation.

Please ensure that we have all relevant delivery and access information before the day of delivery, including where applicable:

• full venue address and postcode;
• named contact;
• telephone number for the day;
• reception or security information;
• floor or room number;
• loading instructions;
• parking restrictions;
• lift access; and
• any other information required to reach the delivery location.

Delivery Times

We will make every reasonable effort to arrive within the agreed delivery window.

Where your catering is required for a particular meeting, event or service time, please make this clear when booking so that an appropriate delivery window can be agreed.

Delays can occasionally occur due to traffic, road closures, access restrictions or other circumstances outside our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to contact you.

Waiting Time & Access Delays

Please ensure that somebody is available to receive your catering at the agreed delivery location.

If our driver is kept waiting because of venue access, security, unavailable contacts or other circumstances outside our control, additional waiting or delivery charges may apply where the delay is substantial.

After Delivery

Drop & Go catering is supplied ready for the service agreed with you.

Once the delivery has been completed, customers are responsible for following any storage, heating, serving and allergen information provided with the order.

Food should not be stored or served contrary to the instructions supplied by Toast & Figs.

Events & Staffed Catering

Delivery arrangements for weddings, corporate events, private events, grazing tables, buffets and staffed catering will be agreed as part of your quotation or booking confirmation.

Your event booking may include:

• food delivery;
• equipment delivery;
• crockery or linen;
• serving equipment;
• chafing dishes;
• styling or set-up;
• staffing; and
• collection following the event.

Venue Access

The client is responsible for ensuring that Toast & Figs and our team have suitable access to the venue at the agreed time.

Please tell us in advance about any:

• loading restrictions;
• parking restrictions or charges;
• stairs or restricted lift access;
• security procedures;
• venue induction requirements;
• limited set-up times; or
• other access conditions that may affect delivery or set-up.

Additional costs caused by parking, congestion, restricted access or venue requirements may be added where these have not been included in the original quotation.

Event Delivery & Set-Up Times

Event arrival, delivery and set-up times will be agreed before the event.

Please ensure that the agreed space is available for us at the required time.

Where Toast & Figs is prevented from setting up at the agreed time because the venue or event space is unavailable, this may affect the service schedule.

We will always do our best to minimise disruption and work with the venue or client to complete the service.

Equipment & Collections

Where equipment, serving dishes, crockery, linen or other hired items are supplied as part of an event, collection arrangements will be confirmed separately.

Unless expressly agreed otherwise, hired items remain the property of Toast & Figs or the relevant hire supplier and must be available for collection in the condition supplied, allowing for reasonable use.

Charges may apply for lost, damaged or unreturned hired equipment.

Third-Party Bookings

Where a delivery or catering booking has been made through a third-party platform, such as Togather, the delivery arrangements stated in your confirmed booking and any applicable platform terms will also apply.

Weather, Traffic & Circumstances Outside Our Control

Occasionally, circumstances outside our reasonable control may affect delivery.

These may include severe weather, road closures, traffic incidents, transport disruption, courier disruption or venue access issues.

Where this happens, we will make reasonable efforts to minimise the impact on your order and keep you informed where appropriate.

This does not affect your statutory rights.

Questions About Your Delivery

If you have any questions about a delivery or need to update delivery information, please contact us as soon as possible:

Toast & Figs
hello@toastandfigs.co.uk

Please include your order or booking number wherever possible.